Policies

ProAccounting Business Solutions

Collection Policy

We may collect personal information such as your name, address, contact details and identification details, primarily for the purpose of and incidental to selling and promoting our services to you in a secure way.

We collect personal information directly from you.

We may also use your personal information to consider any requests you make of us, for the purpose of promoting our products and services, for research and analytical purposes, to perform administrative functions, and to comply with our legal obligations.

If you do not provide this information in whole or in part, we may not be able to provide you with the services you require.

We will treat any information that you give us as confidential within Proaccounting Business Solutions. However, we may pass this information onto persons, companies or other entities who perform functions or services on our behalf, such as delivery, IT services, mailing functions, call centre, gateway providers, organisations that assist us to check for or prevent unauthorised or fraudulent transactions, or where otherwise required by law. Some of those companies we may disclose personal information to, or the servers on which those companies store information, may be located overseas.

We will request that any organisation to which your personal information is disclosed also treats the information as confidential,

You can find a copy of our Privacy Policy at this link. Our Privacy Policy contains information about how you can seek access to or correct the personal information we hold about you, and how you can complain about a breach of privacy.

If you have an enquiry about privacy, you can contact us by telephone on 02 8896 4337 or by email at accounts@proaccounting.net.au.

Privacy Policy

Proaccounting Business Solutions ABN 72 122 981 131 (we, us, our) works with small and medium business owners to help them maximise the value of their businesses. Although we are not bound to maintain a privacy policy under the Privacy Act 1988 (Cth) (Privacy Act), we choose to observe the Australian Privacy Principles in the Privacy Act.

We understand the importance of, and are committed to, protecting your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable). This Privacy Policy explains how we manage your personal information, including our obligations and your rights in respect of our dealings with your personal information.

Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our website at http://proaccounting.net.au (the Website).

1. How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:

when you make an inquiry in relation to our services through the Website;

when you sign up for our newsletter;

when you complete any questionnaires that we administer, including registering for any of our seminars;

in administering and performing any contracts with service providers;

when you contact us via telephone or facsimile;

from correspondence (whether in writing or electronically);

through any mobile applications provided by our organisation;

while conducting customer satisfaction and market research surveys;

when administering any of our services; and

as otherwise required to manage our business.

However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

2. Types of personal information we collect

The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, billing information and, if applicable, employment information.

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested services.

3. Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.

We collect, hold, use and disclose personal information to:

offer and provide you with our services;
manage and administer those services, including account keeping procedures;
communicate with you, including (but not limited to), emailing you tax invoices;
comply with our legal and regulatory obligations; and
otherwise to manage our business.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

4. Protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.

We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.

We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

5. Direct marketing

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

We will not disclose your personal information to third parties for marketing purposes without your consent.

You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by emailing us at accounts@proaccounting.net.au. Upon receiving such a request, we will remove your personal information from our distribution lists.

6. Cookies

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.

7. Accessing and correcting your personal information

You may contact us to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information we hold about you.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable time.

8. Overseas transfers of personal information

From time to time we may engage a service provider to provide services to us, including through the use of cloud-based solutions. Pursuant to such an engagement, some information, including personal information, may be stored on servers located overseas. Please note that the use of such service providers will not always involve a disclosure of personal information to that that provider.

However, by providing us with your personal information, you consent to the storage of such information on overseas servers and acknowledge that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able seek redress under, the Privacy Act.

As at the date of this Privacy Policy, we are not likely to disclose personal information to other overseas recipients. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.

9. Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact us on the details below:

The Privacy Officer

Address:

314/20a Lexington Drive,

Norwest Business Park,

Bella Vista, NSW 2153 Australia

Phone 02 9091 0311

Mobile: 0431 347 200

Email: accounts@proaccounting.net.au

Website: www.proaccounting.net.au

We take all complaints seriously, and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner